• Ensure the safe and reliable water service to the community in an economical, efficient and responsible manner.

• Deliver sustainable high quality water at affordable rates for our customers by controlling, protecting, preserving and distributing the District’s water through maximizing the public service of all District’s resources.

Having been entrusted with task of providing safe, reliable and affordable water in the community, the Paracale Water District aims to discharge its functions at the highest level of efficiency.

The District has encountered various challenges over the years. The Board of Directors and Management has responded by undertaking a number of initiatives to strengthen the legislative framework and consequently, the regulatory structure of water sector in an effort to facilitate water system improvements.

We have increased our focus on the District’s financial capability, directed significant resources toward the upgrading of the water system facilities.

This Citizen’s Charter forms the basis of our commitment to the water consuming public to provide safe, reliable and affordable water and more particularly efficient – quality public service.

We are also committed to complete transparency in the water consuming public and stand ready to respond the request for water services under the District’s existing laws and regulations.

The Paracale Water District (PWD for brevity) is a Government Owned and/or Controlled Corporation (GOCC) under the administration of Local Water Utilities Administration (LWUA). It was established on September 7, 1981 by virtue of Municipal Resolution No. 113 of the Sangguniang Bayan of Paracale headed by then Hon. Mayor Nicolas Herico pursuant to Presidential Decree 198, otherwise known as Provincial Water Utilities Act of 1973. The resolution provided for the transfer of the water system facility built by the Bureau of Public Works in 1929. The LWUA issued the Conditional Certificate of Conformance (CCC) No. 167 on November 11, 1981 after complying with all the requirements for the formation of the District.

The Paracale Water District has a governing body, the Board of Directors. It is the policy–making body of the District that serves and regulates all matters pertaining to smooth operation of the District. It carries out its functions through the maintenance and operations of the entire water system.

It is the duty of Paracale Water District to:

a.Ensure the safety of water being service to its consumers.

This is achieved by:

• Assurance of continues chlorination of all water sources.
• Regular flushing of Blow off Valves and Hydrants.
• Daily monitoring of chlorine residual in the entire system.
• Monthly bacteriological test of water samples in the accredited laboratory.
• Regular test of water samples for physical/chemical analyses.
• Conduct regular maintenance/inspection of the entire water system to ensure that the established standards of operation are properly maintained.

b.Provide water services such as;

• Installation of new service connection for new water service applicants.
• Reopen service connections formerly disconnected upon compliance of the service standards.
• Repair service connections.
• Check accuracy of water meter installed.
• Relocate water meter affected by any current development project in the area.
• Replace service connections with system leakages.
• Check service connection with low water pressure.
• Disconnect services with huge arrearages and upon request by the consumers.
• Investigate consumer complaint on billings.

COMMERCIAL SERVICES

• Responsible for monthly water meter reading and billing of all active water consumers.
• Initiate distribution of notice of monthly billing and accept water bill payment.
• Initiate field collection of water bill and recommend disconnection of service line with two (2) months and above unpaid water bills.
• Accept payment of new service applicants and reopening of service connection.
• Accept complaint/s of customers and other person involved for immediate action of the water district personnel.

TECHNICAL SERVICES

• Responsible for continues water supply and water treatment of the entire water system.
• Responsible for the repair and maintenance of all equipment involved in the operation and repair of system leakages.
• Install new service applicants and reopening of service connections.
• Initiate and implement water system effective measures for reducing unaccounted for water.
• Disconnect service connections with arrearages on water bills.

ADMINISTRATIVE SERVICES

• Responsible for the issuance of certificate/s to customers requiring business clearance.
• Accept payment of all fees and issues official receipts.
• Responsible for all bookkeeping records of the agency.
• Responsible for the preparation of monthly reports as required by the administration.
• Responsible for the preparation of the agency budget for the preceding year.
• Responsible for the preparation and submission of all reports as required by other government agencies.

In order to receive quality service, please ensure that you;

• Any complaint regarding your water connection must have a formal request or an appropriate service request signed by the complainant for immediate action by the District’ personnel.
• Any system leakages or possible water seepage in your area must be reported immediately to any District’ personnel or directly to the office for immediate repair or for proper investigation.
• New service applicant must directly inquire and/or fill up the written application form duly signed and pay the required fees on submission of application.
• Cooperate with District’ personnel during site inspection for service application and when service connection installation is being done.
• Pay your monthly water bill receipt on time to avoid incur of penalty and prevent disconnection of water service.

Complaints Consultation

• Comments, queries and request for certification of Paracale Water District may be directed to the General Manager for appropriate action.
• Your request/complaint will be immediately acknowledge and a response provided within ten (10) working days when proper investigation is necessary.

Access to Information

• Any complaint/query requiring immediate action, you may text or call the PWD Hotline Cell Number;
c/o Mrs. Eleanor E. Aguilar
Customer Service Assistant
CP No. 0999-991-0943


or direct to the General Manager
CP No. 0927-638-1527

or E-mail us @
paracalewaterdistrict@yahoo.com

• Please don’t forget to mention your name and address.